Refund & Return Policy

We want you to love your purchase. If you're not completely satisfied, we’re here to help.

📅 Return Period

You may request a return within 14 days of receiving your order.

✔️ Eligibility for Returns

To be eligible:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

❌ Non-Returnable Items

• Earrings (for hygiene reasons)
• Personalized/custom items
• Final sale items

🔄 Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method
• Processing time may take 5–10 business days

📦 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days with photos or videos:
📧 contact@poedagarbrand.com